Refund Policy

Every service we offer is digital -- design, development, marketing, and custom software. There are no physical products, no shipping, and no returns in the traditional sense.

Project fees are paid in full before work begins, and all project payments are final and non-refundable. What you're buying is reserved time and custom work built for you specifically -- time that gets committed the moment your project is scheduled, and work that can't be resold to anyone else.

That's the rule, and we'd rather state it plainly upfront than surprise you later. What it doesn't mean is that you're on your own if something goes wrong -- section 3 covers that.

• Once paid, the fee is final -- in whole and in part, whether or not the project has started, finished, or been used.
• If you cancel mid-project -- you can stop at any time. We hand over everything completed to that point, as-is. The fee stays paid.
• If your plans change -- a change of direction, a business closing, or deciding not to launch doesn't reopen the payment. If it's a change of scope rather than a cancellation, talk to us -- we can usually redirect remaining work.

Payments being final doesn't mean delivery is take-it-or-leave-it. Every project includes revision rounds during the build, and after delivery you get a 7-day window to tell us in writing if anything doesn't match what we agreed. If it doesn't match, we fix it -- at no charge, no argument.

After those 7 days, the project is accepted and closed, and further work is quoted and billed separately. The full mechanics are in our Terms & Conditions.

The honest summary: our commitment is to deliver what we agreed and correct it if we didn't. It isn't a money-back guarantee, and we don't offer one.

Monthly plans are billed as subscriptions through Stripe. You can cancel anytime -- no notice period, no cancellation fee.

• Cancellation takes effect at the end of your current billing cycle.
• You keep full access to your plan until that cycle ends.
• We don't issue prorated or partial-month refunds.

If a deliverable doesn't match what we agreed, or you think you've been billed incorrectly, reach us through floretta.studio or book a free call and include:

• The service or invoice in question.
• What's wrong, in your own words -- and where it differs from the agreed scope.
• The resolution you're looking for.

We respond within 2 business days. Most issues get resolved in a single conversation.

The one thing we always refund is a mistake on our end -- a duplicate charge, a subscription billed after you cancelled, or a payment for something you never ordered. Flag it and we'll return it, no discussion needed.

Those refunds go back to your original payment method through Stripe and typically arrive within 5-10 business days, depending on your bank or card issuer. We'll confirm once it's issued; if it hasn't landed after 10 business days, tell us and we'll trace it with Stripe.

We may update this policy as our services evolve. The date at the top of this page always reflects the latest version, and continued use of our services after an update means the new terms apply.

Questions about a charge, a cancellation, or anything else on this page? Contact us through floretta.studio or book a free consultation -- we'll give you a straight answer.